Public sector
Meet new mandates. Reduce errors. Protect eligible residents.
Humanitas adds one operating layer across communication, documentation, verification and follow-up, so staff can focus on work that requires judgment.
More requirements. Less administrative funding. Greater fiscal risk.
Agencies are being asked to implement new eligibility and community engagement requirements while managing workforce shortages, fragmented systems, high payment error rates and rising demand.
At the same time, administrative cost and financial accountability are shifting downward. Every incomplete verification, missed notice and preventable error now carries more consequence than it did last year.
Work requirements
SNAP
In effect now
Expanded work requirements are already live. Every unverified hour is a compliance risk today.
Medicaid
Jan 1, 2027
The federal deadline for states to verify the 80-hour monthly community engagement requirement: work, training, or community service.
An 80-hour requirement, closed before the deadline.
CASEY
Text message · no app required
- Heads up, you're at 62 of 80 hours this month, with 9 days left. Want help?
- yeah what do i do
- A 4-hour food bank shift Saturday counts. Hold it for you?
- yes please
- Held. Once completed that takes you to 66, and your two scheduled shifts clear 80.
- Saturday shift complete. 66 hours verified with the site.
- Both scheduled shifts verified. That's 80 of 80, and your documentation packet is ready to submit.
- ok how do i submit it
- Through your county portal, about five minutes. I'll stay on while you do it, in case anything is confusing.
- done, it went through
- That's this month closed. I'll keep tracking your hours so next month is easy.
System activity
- Detect 62 of 80 hours, 9 days left read
- Exemptions screened first, before any ask cleared
- Gap 18 hours across 9 days identified
- Capacity 4h Saturday shift, from the partner network matched
- Consent hold the Saturday shift granted
- Hours 66 of 80 after the Saturday shift verified
- Hours 80 of 80, both scheduled shifts verified
- Packet assembled, ready for the county portal prepared
Complete. 80 of 80, submitted by the resident.
Where the Saturday shift comes from
The Humanitas partner network: food banks, training programs, community organizations. CASEY already knows which hours qualify. No resident is sent to find them alone.
Where the agency stands
Nothing touches agency systems. Residents submit through the agency's own channel. Staff keep every final eligibility decision.
Humanitas closes the gap between hours required and hours verified. Every hour confirmed with the provider. The packet ready before the deadline.
Five places it improves the operation.
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Implement work requirements at scale.
Identify affected residents, screen for exemptions, explain what is required, track qualifying activities, collect documentation, and intervene before noncompliance becomes benefit loss. Work, education, training, caregiving, community service and volunteering all supported.
Higher verified compliance with less manual casework.
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Reduce payment and eligibility errors.
Help residents submit complete and accurate information before a case is adjudicated. Detect missing, inconsistent or expired documentation and prompt residents to resolve it.
Fewer overpayments, corrective actions and quality-control findings.
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Prevent avoidable disenrollment.
Identify residents approaching renewal and reporting deadlines. Explain notices in plain language, collect what is missing, escalate before coverage terminates.
Eligible residents stay enrolled. Fewer reapplications and appeals.
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Increase staff capacity.
Automate routine explanation, reminders, document collection and follow-up. Judgment stays with staff: Humanitas handles the gathering and chasing, not the deciding.
Lower call volume, more cases resolved per employee.
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Strengthen program integrity.
A clearer audit trail of communications, submitted evidence, verification steps, deadlines and consent. Surface inconsistencies for agency review.
Better controls, earlier identification of risk.
One view of the whole caseload.
Who is on track, who needs intervention, and which actions protect the most benefits, across every partner and every neighborhood.
The funnel runs from everyone potentially in scope down to cases confirmed by the agency, so the drop-off you need to close is always visible.
Enterprise Console · Agency view
- Residents in scope
- 17,000
- Need intervention
- 790
- Renewals due in 14 days
- 312
- Verified within 48 hours
- 88%
flagged by CASEY
Keep the systems you already have.
Humanitas works alongside your existing systems of record and adds communication, orchestration, verification and follow-through. Nothing to integrate on day one, no rip-and-replace ever.
Your systems of record stand where they are, like the columns here. Humanitas is the thread that runs between them.
- Work requirements
- Renewals
- Eligibility accuracy
- Workforce
- Broader health and human services
Each workload runs on the same layer. Start with one mandate. Add the next without rebuilding.
“Humanitas is applying AI to remove obstacles to the social and health needs that frontline American workers and institutions face every single day.”
Do more with every public dollar.
Built by an experienced team that has shipped citizen-facing government technology at national scale.
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